ClearPolicy support
Tell us where you’re stuck. We’ll help you move forward.
Find a guide, ask in the app, or email our team. You can reach us even if you cannot sign in.
We read every message. Usually a reply the same US business day, Mountain Time; complex issues may take longer.
I received a document to sign
Use the personal link in your email or open the signing portal with the email address your organization has for you. You do not need a ClearPolicy team member account.
For an incorrect name, expired request, or missing document, ask the organization that sent it to check your details or send a replacement. Our signing guide covers missing codes and links, too.
I manage an organization
Open Support in the app sidebar. The support assistant can explain product workflows and help you find the right settings while you stay on the page.
Want a person? Say “I need a person” to request a human reply in the same conversation. Human replies are not instant live chat; you can also email us directly.
Go straight to the guide you need
Send your first policy
Add a document, choose people, and send requests.
Groups and assignments
Organize people and control automatic request emails.
Missing or failed emails
Review delivery problems and the next action.
Billing and your trial
Subscribe, update payment details, or manage cancellation.
ChatGPT and Claude
Connect an assistant or resolve an authorization problem.
Reports and signed records
Find completion reports and individual signed documents.
Email a real person
Use email for account access, billing, connection problems, feature questions, or anything easier to explain in a message.
support@clearpolicy.appYou do not need to work through the guides or chat before contacting us.
A short note is enough to start
- What you were trying to do
- What happened, including any error text
- The page or feature and your organization name
- For a connection issue, which tool you are using
Please leave out passwords, one-time codes, API tokens, and full payment card numbers.
Still evaluating ClearPolicy?
Explore How it works, pricing, or integrations. You can email us with questions before starting.
Reporting a security vulnerability?
Use security@clearpolicy.app and our vulnerability disclosure policy for security reports.